Why is that important?

Why is that reason to celebrate (with a strange football terrace-like chant)?

What does it even mean?

Well maybe I should answer your last question first, if you don’t mind.

It’s an audit and award run by the Telephone Preference Service. Its endorsed by the Institute of Fundraising and it signifies an organisation complies with PECR, Ofcom guidance and TPS guidance on best practice.

It’s basically the gold standard. GOLD. Like a winner gets gold. Rare and precious and a reward for being pretty damn good. It means NTT complies with all the rules governing telemarketing.

Systems, polices, processes, protocols, databases all gone over with a fine toothcomb. We were pretty confident, having the two big ISO certificates already, but this is the big one, and we get a shiny? gold green badge to prove it.


Why is it a reason to celebrate? Well no other organisation within the sector, no charity, no agency has successfully passed this audit. We’re the first. So yeah, banging a drum right now. Bang bang.

Why is it important? (O.K so yes it is important for us, and we are proud) But it’s important for the sector. It’s important charities, it’s important for the public, it’s important for donors and supporters.

Because we need to restore the faith. The faith that has been lost, the faith that is vital, the faith that makes us all stronger. We need to show people that fundraising isn’t about dodgy dealings, blurring lines, ignoring rules or increasing margins without consequence. We need to show the public that we listen, that we will take action to change and that we will respect their wishes at every stage of their relationship with the charities they give to.

This isn’t that last step, not by any means, but it is a vital step forward. Let’s get some confidence back. Let’s get some faith back.

I think I’m going to paste that little logo again.




Have a Coffee Morning for Macmillan

Our fundraisers are very busy at the moment as the annual Macmillan Coffee Morning is nearing. You may have seen the adverts recently about the coffee morning, on the radio or TV. It’s a huge event, hence the name – ‘World’s Biggest Coffee Morning’, and is not easily missed.

Macmillan Cancer Support is a truly inspirational charity, which helps so many people, in different ways every year. When speaking to members of the public over the phone, that have had personal experiences with Macmillan, feed-back is always that of, how amazing the nurses are. Macmillan nurses specialise in cancer and palliative care, providing support and information to people with cancer, and their families, friends and carers, from the point of diagnosis onwards. The work they do is really invaluable, which is why it is so important to raise funds, so they can continue their work.

The coffee morning is a really fun way to raise cash for an incredible cause. If you think you would like to get involved, more information can be found here –

Why Don’t You Change?

Recently I have seen a few different articles on ‘Chugging’ and by now I think we all know what this term means. I have seen on so many negative videos on YouTube about ‘Chuggers’ it got me thinking, what is it exactly that people dislike about street fundraisers so much?

Whether it is over the phone, through the post or in the street, people generally don’t like to be ‘made to feel guilty’ and asked for money. They don’t want to be bothered perhaps? It’s not their problem? Charity starts at home?

Maybe it is because fundraisers enter into personal space and ask us to think about something other than what we are going to do at the weekend or what new pair of trainers we must have. All fundraisers highlight ongoing issues in the world that our developed societies don’t always like to acknowledge.

Fundraisers will interrupt and interfere with our daily routines. All of this may seem annoying at the time but it is important to remember the bigger picture. If it wasn’t for fundraisers pushing people to make a difference then who would?

Would charities  be able to save so many people, children, animals and habitats as they do currently, without fundraisers?

Surely being interrupted during lunch is just a slight annoyance, justified when the question is asked to help to save a child’s life in Syria.

Charities obviously understand that the average UK citizen can’t afford to help every good cause. If you are skint that is a perfectly reasonable reason not to support but being polite costs nothing!